Terms and Conditions






Terms & Conditions for Nymo Clinic Management Software

Effective Date: July 25, 2025


These Terms and Conditions ("Terms") govern your access to and use of the Nymo Clinic Management Software ("Software" or "Service"), which is developed and operated by Riverstream Studios ("Company", "we", "us", or "our"). By using Nymo, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Software.

Riverstream Studios is a GST-registered company based in India (GSTIN: 29AOTPR2542F2ZG) and provides this Software to streamline clinical operations, including appointment scheduling, patient management, billing, and reporting. These Terms apply to all users of the Software, including clinic staff, administrators, healthcare professionals, and any other individuals accessing the system.

1. Acceptance of Terms

1.1. By registering for, accessing, or using the Software, you represent and warrant that you have read, understood, and agree to be bound by these Terms.

1.2. You acknowledge that these Terms constitute a legally binding agreement between you and Nymo.

1.3. If you are using the Software on behalf of a clinic, healthcare organization, or any other entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" or "User" shall refer to both you as an individual and the entity you represent.

2. Services Provided

Nymo provides a comprehensive clinic management software designed to assist healthcare professionals and clinics in managing their operations, including but not limited to:

  • Patient record management (Electronic Health Records - EHR/EMR)

  • Appointment scheduling and reminders

  • Billing and invoicing

  • Inventory management

  • Prescription management

  • Reporting and analytics

  • Integration with the Ayushman Bharat Digital Mission (ABDM) framework (including ABHA ID management and health record exchange, subject to patient consent)

3. User Accounts and Responsibilities

3.1. Account Registration: To access and use the Software, you must register for an account and provide accurate, current, and complete information as requested during the registration process.

3.2. Account Security: You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for all activities that occur under your account. You agree to notify Nymo immediately of any unauthorized use of your account or any other breach of security. Nymo will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.3. Authorized Users: Access to the Software is limited to authorized staff within your clinic. Each authorized user must have unique login credentials. You are responsible for ensuring that all authorized users comply with these Terms.

3.4. Accuracy of Information: You agree to provide accurate, truthful, and complete information when using the Software and to update such information promptly if it changes.

3.5. Lawful Use: You agree to use the Software only for lawful purposes and in accordance with these Terms and all applicable laws, regulations, and guidelines, including but not limited to those related to healthcare data privacy (e.g., DPDP Act, 2023) and ABDM.

3.6. Prohibited Activities: You agree not to:

  • Use the Software for any illegal or unauthorized purpose.

  • Transmit any worms or viruses or any code of a destructive nature.

  • Copy, reproduce, duplicate, sell, resell, or exploit any portion of the Software or access to the Software without explicit written permission from Nymo.

  • Attempt to gain unauthorized access to any part of the Software, its systems, or networks.

  • Interfere with or disrupt the integrity or performance of the Software.

  • Use the Software to store or transmit any unlawful, harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable material.

  • Impersonate any person or entity.

  • Engage in any activity that could damage, disable, overburden, or impair the Software or the servers and networks connected to the Software.

4. Patient Data and Confidentiality (Digital Health Data - DHD)

4.1. Data Custodian: You acknowledge that, as the clinic or healthcare provider, you are the Data Fiduciary responsible for the patient data entered, stored, and managed within the Software. Nymo acts as a Data Processor on your behalf, processing patient data strictly in accordance with your instructions and these Terms.

4.2. Consent for Data Processing: You are solely responsible for obtaining all necessary consents from your patients (Data Principals) for the collection, storage, processing, and sharing of their personal and health-related information through the Software, in compliance with the DPDP Act, 2023, and ABDM guidelines. This includes explicit consent for sharing data with other ABDM ecosystem partners where applicable.

4.3. Patient Confidentiality: You are responsible for maintaining the confidentiality of all patient information stored within the Software and for ensuring compliance with all relevant privacy laws and ethical guidelines regarding patient data.

4.4. Data Accuracy: You are responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all patient data you enter into the Software.

4.5. ABDM Compliance: You agree to comply with all rules, regulations, and guidelines issued under the Ayushman Bharat Digital Mission (ABDM) regarding the use of ABHA IDs, the creation of health IDs, and the secure exchange of digital health records, including obtaining explicit patient consent for data sharing.

5. Intellectual Property Rights

5.1. Nymo IP: All intellectual property rights in and to the Software, including but not limited to copyrights, trademarks, patents, trade secrets, and any related documentation, are and shall remain the exclusive property of Nymo or its licensors.

5.2. Limited License: Nymo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software solely for your internal clinic management purposes, in accordance with these Terms, during the subscription term.

5.3. Restrictions: You shall not:

  • Modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software.

  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices on or in the Software.

  • Use the Software for any purpose other than as expressly permitted by these Terms.

6. Fees and Payments

6.1. Subscription: Access to the Software is provided on a subscription basis. You agree to pay all applicable fees for the subscription plan you select, as detailed on our website or in a separate agreement.

6.2. Payment Terms: All fees are payable in advance and are non-refundable unless otherwise specified in your subscription agreement or as explicitly stated herein.

6.3. Automatic Renewal: Your subscription may automatically renew unless you cancel it in accordance with our cancellation policy.

6.4. Taxes: All fees are exclusive of applicable taxes, duties, or levies, which shall be your responsibility.

7. Data Security

7.1. We implement reasonable and appropriate security practices and procedures to protect your data, including patient data, from unauthorized access, use, disclosure, alteration, or destruction. These measures are outlined in our Privacy Policy.

7.2. You acknowledge that no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Limitation of Liability

8.1. To the maximum extent permitted by law, in no event shall Nymo, its affiliates, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your access to or use of, or inability to access or use, the Software.

8.2. In no event shall Nymo's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you for the Software in the twelve (12) months immediately preceding the event giving rise to the liability.

8.3. Nymo is not responsible for any actions or omissions of your staff, or for any errors or inaccuracies in data entered by you or your authorized users into the Software.

8.4. Nymo shall not be liable for any issues arising from your non-compliance with ABDM guidelines, including but not limited to issues related to patient consent for data sharing.

9. Disclaimer of Warranties

9.1. The Software is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

9.2. Nymo does not warrant that the Software will be uninterrupted, secure, error-free, or that any defects will be corrected.

9.3. Nymo does not warrant that the results that may be obtained from the use of the Software will be accurate or reliable.

10. Indemnification

You agree to indemnify, defend, and hold harmless Nymo, its affiliates, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with:

  • Your access to or use of the Software.

  • Your violation of these Terms.

  • Your violation of any applicable laws, rules, or regulations, including those related to healthcare data privacy (e.g., DPDP Act, 2023) and ABDM.

  • Your infringement of any intellectual property or other right of any person or entity.

  • Any data or content you submit, post, or transmit through the Software.

11. Term and Termination

11.1. Term: These Terms will remain in full force and effect as long as you use the Software or have an active account.

11.2. Termination by You: You may terminate your account and these Terms at any time by contacting our support team or through the account settings within the Software.

11.3. Termination by Nymo: We may terminate or suspend your access to the Software immediately, without prior notice or liability, if you breach any of these Terms.

11.4. Effect of Termination: Upon termination, your right to use the Software will immediately cease. All provisions of these Terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability, shall survive termination.

11.5. Data Export upon Termination: Upon termination, you will have a limited period (e.g., 30 days) to export your data from the Software. After this period, Nymo reserves the right to securely delete or anonymize your data, in accordance with our data retention policy and applicable laws.

12. Governing Law and Dispute Resolution

12.1. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

12.2. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall be subject to the exclusive jurisdiction of the courts located in Mangaluru, Karnataka, India.

13. Miscellaneous

13.1. Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Nymo regarding your use of the Software.

13.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3. Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Nymo's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

13.4. Amendments: Nymo reserves the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Software after those revisions become effective, you agree to be bound by the revised terms.

13.5. Force Majeure: Nymo shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor, or materials.

14. Contact Information

For any questions regarding these Terms, please contact us at:


Grievance Officer Name: Jyotsna Acharya

Email Address: Support@Nymohealth.com

Registered Address: 1-61/D Kerekad Road, Mulky, Mangalore - 574154

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